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| Seller Name | Isobe Sake Shop, Ltd. |
|---|---|
| Operations Manager | Yamato Isobe |
| Address | 2-4-3 Takahata, Kofu City, Yamanashi Prefecture 400-0042 |
| Phone Number | 055-228-2323 |
| FAX Number | 055-228-2324 |
| Email Address | i-isobe@isobe.ne.jp |
| Qualifications/Licenses | Alcoholic Beverage Sales License (No. 203) |
| Sales URL | https://isobe-sake.com/ |
| Payment Methods | Credit card Deferred payment (Paidy) QR code payment (PayPay) Cash on delivery (flat fee of 330 yen) |
| Other expenses besides product price |
・Consumption tax (10% of the product's base price) ・Shipping fee |
| Order Expiration Date | If payment is not confirmed within 14 days of the order, the order may be cancelled. |
| Product Delivery Time | Prepayment: Ships within 3 business days after payment confirmation. Postpayment: Ships within 3 business days of your order. This does not apply if a specific delivery date is requested, or in cases of out-of-stock items or product defects. |
| Product Delivery Method | Shipping will be via Japan Post or Yamato Transport. (We cannot accept specific carrier requests) |
| Returns and Defective Products | We will only accept returns and refunds if the product is damaged, incorrectly shipped, or in other cases where our company is deemed to be at fault. If a product has a defect, please provide images that can prove the defect (overall product and magnified images of the defect) and contact us at the email address below. Email address: i-isobe@isobe.ne.jp Please note that we cannot accept returns due to customer convenience. *For limited edition or irreplaceable products, we will process a refund. |
| Return of Goods Due to Refusal of Receipt, etc. | If a product is returned to our store due to the customer's refusal to accept it, long-term absence, incorrect address, or other reasons after shipping, we will process a refund after deducting the shipping costs (including cool delivery fees) and various charges incurred by our store. For orders placed with cash on delivery, we may charge for round-trip shipping (including cool delivery fees), cash on delivery fees, and other actual costs incurred due to the return. Furthermore, if a return occurs due to refusal of receipt or long-term absence without prior notice, or if we deem the action malicious, we may refuse future orders. |
| Response to Customer Harassment | To ensure a safe shopping environment for all customers, our store may refuse further service if we determine that an act falls under the following categories (customer harassment) toward our employees or related parties: ・Intimidation, threats, coercion, verbal abuse, insults, discriminatory remarks, personal attacks ・Excessive demands (demands for refunds, compensation, apologies, etc., that exceed what is generally considered reasonable) ・Persistent inquiries about the same content, prolonged confinement, actions that significantly obstruct business operations ・Threats using SNS/reviews or actions that damage our reputation ・Demands for employee personal information, stalking, unauthorized recording, invasion of privacy ・Other actions deemed malicious by our store In such cases, our store may, if necessary, cancel orders, suspend transactions, halt shipping/refunds, and refuse future use. If deemed malicious, we will consult with relevant authorities such as the police and lawyers and take appropriate action. |