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| Company Name | Isobe Saketen Co., Ltd. |
|---|---|
| CEO | Yamato Isobe |
| Address | 2-4-3 Takahata, Kofu City, Yamanashi Prefecture, 400-0042 |
| Phone Number | 055-228-2323 |
| FAX Number | 055-228-2324 |
| Email Address | i-isobe@isobe.ne.jp |
| Qualifications/Licenses | Liquor Sales License (No. 203) |
| Sales URL | https://isobe-sake.com/ |
| Payment Methods | Credit card Amazon Pay Paidy Postpaid QR Code Payment (PayPay) Cash on Delivery (flat fee of 330 yen) |
| Other Necessary Charges |
・Consumption tax (10% of the product price) ・Shipping costs |
| Order Validity Period | If payment is not confirmed within 14 days of the order, the order may be canceled. |
| Product Delivery Time | Prepayment: Ships within 3 business days after payment confirmation. Postpayment: Ships within 3 business days after order. This does not apply if a delivery date is specified, or in the event of stock shortages or product defects. |
| Product Delivery Method | Shipping will be via Japan Post or Yamato Transport. (We cannot accommodate specific carrier requests) |
| Returns and Defective Products | Returns and refunds will only be accepted if it is determined that we are at fault, such as for product damage or incorrect shipments. If a product is defective, please provide images that can prove the defect (overall product and magnified images of the defect) and contact us at the email address below. Email address: i-isobe@isobe.ne.jp Please note that we cannot accept returns due to customer convenience. *In the case of limited edition products or other items that cannot be replaced, we will issue a refund. |
| Regarding Product Returns Due to Refusal of Receipt, etc. | If a product is returned to us due to customer convenience such as refusal of receipt, prolonged absence, or incorrect address after shipment, we will process a refund after deducting the shipping costs (including cool delivery charges) and various fees incurred by us. In the case of cash-on-delivery orders, we may charge for round-trip shipping (including cool delivery charges), cash-on-delivery fees, and other actual costs incurred due to the return. Furthermore, if a return occurs due to refusal of receipt or prolonged absence without prior notice, or if it is deemed malicious, we may refuse future orders. |
| Response to Customer Harassment | To ensure a safe shopping environment for all customers, we may refuse further correspondence if we determine that actions against our employees or related parties constitute customer harassment, including: ・Threats, intimidation, coercion, verbal abuse, insults, discriminatory remarks, personal attacks ・Excessive demands (e.g., demands for refunds, compensation, or apologies exceeding what is socially reasonable) ・Persistent inquiries about the same matter, prolonged confinement, or actions that significantly impede business operations ・Threats using social media or reviews, or actions that damage our reputation ・Demanding personal information of employees, stalking, unauthorized recording, violation of privacy ・Any other acts deemed malicious by our store In such cases, our store may, if necessary, cancel orders, suspend transactions, halt actions such as shipments or refunds, or refuse future service. If deemed malicious, we will consult with relevant authorities such as the police and lawyers and take appropriate action. |