shopping guide

◆Shipping Rates

※For remote islands, additional shipping fees may apply.
 

◆Free Shipping Policy
Shipping for one package is free for purchases totaling 20,000 yen or more.
※If delivering to multiple addresses, free shipping applies only to the addresses where the order total is 20,000 yen or more.
【Packaging Guidelines】
1800ml (1 sho bottle) or smaller: Up to 6 bottles
900ml (5 go bottle) or smaller: Up to 12 bottles
Mixing 1800ml and 900ml sizes is also possible.
These are approximate guidelines, so exceptions may apply.
If you are ordering a large quantity and would like to confirm shipping costs in advance, please contact us.

 ◆Payment Methods
The following payment methods are available:
Credit Card / Pay-Later (Paidy) / Smartphone Payment (PayPay) / Cash on Delivery (Flat fee of 330 yen)/

For more details, please see here.

◆Delivery
Orders are shipped via Japan Post or Yamato Transport.
(You cannot specify the courier.)
Orders are typically shipped within 3 business days; however, this does not apply if you have specified a delivery date, or in cases of out-of-stock items or product defects.

◆Refrigerated Shipping (Cooling Service)
Refrigerated shipping is available for an additional 550 yen (tax included) on top of the standard shipping rate.
We recommend using refrigerated shipping for sake and wine shipments, as well as for raw (nama) sake during the summer months.

◆Returns
Returns, exchanges, or refunds will be provided only in cases where we are responsible, such as product damage or incorrect shipments.
If you receive the wrong product or a damaged item, please contact us within 7 days of delivery.

Please note that for certain products such as natural wines labeled [Cooling Service Recommended], if you choose standard (room temperature) shipping, any leakage, overflow, cork extrusion, or quality changes caused by temperature rise during transit are not eligible for compensation, including returns, exchanges, or refunds. Information regarding applicable products and precautions is provided on each product page.

If a product is damaged or defective, please prepare images that clearly show its condition (an image of the entire product and a close-up of the affected area) and contact us at the email address below.
Email address: i-isobe@isobe.ne.jp

Please be aware that we do not accept returns or exchanges due to customer preference.
*If an item is out of stock (such as limited edition items) and cannot be replaced, we will provide a refund.

◆Gift Wrapping
We offer various wrapping options, from simple packaging to boxed gifts.
Please confirm the size and number of bottles, and add the appropriate wrapping to your cart.
※Depending on the product size and quantity, gift wrapping may not be available.

Please see here for our full gift wrapping selection.

◆Packaging
Except when specified for gift wrapping, we use recycled cardboard boxes for shipping from an environmental perspective. We use cushioning materials and take the utmost care to ensure your order reaches you safely.
 *Recycled cardboard refers to boxes originally used for products other than your order.

◆Order Cancellation Policy
We reserve the right to cancel orders without prior notice in any of the following cases:

1. Orders where credit card fraud is detected
If we determine there is a suspicion of fraudulent use of the credit card used, the order will be canceled.

2. Orders from customers acting in bad faith or intentionally causing damage
If a customer's behavior is identified as malicious or involves intentional acts to harm our store, we may cancel subsequent orders at our discretion.

◆Seller Information
Vendor: Isobe Saketen Co., Ltd.
Sales Manager: Yamato Isobe
Address: 2-4-3 Takahata, Kofu City, Yamanashi 400-0042
Business Hours: 9:00 - 19:30
Closed: Sundays, plus irregular holidays
Mail: i-isobe@isobe.ne.jp