shopping guide
| Delivery address Prefecture | Shipping fee per package (tax included) |
| Tokyo Kanagawa Chiba Saitama Gunma Tochigi Ibaraki Niigata Nagano Yamanashi Shizuoka Toyama Ishikawa Fukui Aichi Gifu Mie |
950 yen |
| Aomori, Iwate, Akita, Miyagi, Yamagata, Fukushima, Osaka, Kyoto, Hyogo, Nara, Shiga, Wakayama, Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Kagawa, Ehime, Tokushima, Kochi | 1,080 yen |
| Fukuoka Oita Saga Kumamoto Nagasaki Miyazaki Kagoshima Hokkaido | 1,380 yen |
| Okinawa | 1600 yen |
◆ About shipping services
If you purchase more than 20,000 yen, shipping for one package will be free. *If there are multiple deliveries, shipping will only be free for the delivery addresses with a total purchase price of 20,000 yen or more.
[ Packing guide]
Sizes of 1800ml or less (1.8L bottles) - up to 6 bottles
Sizes of 900ml or less (5-go bottles) - up to 12 bottles
Of course, it is also possible to mix sizes of 1800ml or less and 900ml or less.
This is an approximate guideline and there are exceptions.
If you are ordering a large number of items and would like to confirm shipping costs in advance, please contact us.
◆ About payment methods
The following payment methods are available:
Credit card/PayPal/Amazon Pay/Pay Later (PayPay)/Smartphone payment (PayPay payment)/Cash on delivery (Flat rate of 330 yen)/
Click here for more details.
◆ About shipping
Shipping will be via Japan Post or Sagawa Express.
(We cannot accept requests to specify a shipping company)
Normally, your order will be shipped within 3 business days, however, this may not be the case if you specify a delivery date or if there is a shortage or defective product.
◆ About refrigerated delivery
Refrigerated delivery is available for an additional 550 yen (tax included) on top of the regular shipping fee.
We recommend using refrigerated delivery services for shipping not only unpasteurized sake but also sake and wine during the summer months.
About returns
We will only accept returns and refunds if we are found to be at fault, such as if the product was damaged or shipped incorrectly.
If the product is defective, please prepare images that prove the defect (an enlarged image of the entire product and the defect) and contact us at the email address listed below.
Email address: i-isobe@isobe.ne.jp
Please note that we cannot accept returns for reasons of customer convenience.
*In the case of limited edition items or other products that cannot be replaced, we will provide a refund.
About gift wrapping
We have a variety of packaging options available, from simple packaging to boxed packaging.
Please check the size and quantity and add the appropriate package to your cart.
*Gift wrapping may not be available depending on the size and quantity of the product.
Please see here for a list of gift wrapping options.
About packaging
Unless you specify otherwise, such as gift wrapping, we ship in recycled cardboard boxes from an environmental perspective. We use cushioning materials and take great care to ensure that your order is delivered safely to you.
*Recycled cardboard refers to cardboard from products other than the product you ordered.
◆Order Cancellation Policy
We reserve the right to cancel, without prior notice, any order that falls under any of the following:
1. Orders where fraudulent credit card use has been detected If we suspect fraudulent use of the credit card you used, we will cancel the order.
2. Orders from customers who have placed orders with malicious intent or who have intentionally caused damage If we determine that a customer's behavior is malicious or that they have intentionally caused damage to our store, we may, at our discretion, cancel any future orders you place.
◆ About the seller <br>Seller: Isobe Liquor Store, Ltd. Sales Manager: Isobe Yamato
Address: 2-4-3 Takahata, Kofu City, Yamanashi Prefecture, 400-0042
Business hours: 9:00-19:30
Closed: Sundays and other temporary closures
TEL: 055-228-2323/FAX 055-228-2324
Email: i-isobe@isobe.ne.jp